Privacy Policy
Last Updated: 08/12/2025
Fleek LLC (“Fleek,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you use our services (“Services”).
By using the Services, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree, you should not use the Services.
1. Information We Collect
We collect the following types of information:
a. Information You Provide
Account details (e.g., name, email, password)
Payment information for transactions
Content you upload or create (e.g., images, text, audio, video)
Optional personal content (e.g., likeness, voice, biographical details) if you choose to create a “digital twin”
Communications with us (e.g., customer support messages)
b. Information We Collect Automatically
When you use the Services, we automatically collect:
Log data (e.g., IP address, browser type, device information)
Usage data (e.g., pages visited, features used, interactions with AI characters)
Cookies and similar tracking technologies
c. Information from Third Parties
We may receive information from:
Payment processors (e.g., Stripe)
Communication providers (e.g., Twilio)
Analytics providers (e.g., Google Analytics)
Other partners you connect to your Fleek account
2. How We Use Information
We use your information to:
Operate, provide, and improve the Services
Develop new features and functionality
Personalize your experience
Process transactions and send confirmations
Communicate with you (including via email, push notifications, or SMS through Twilio)
Provide customer support
Monitor usage, detect fraud, and ensure security
Comply with legal obligations
We may use content and interaction data to improve and develop our products and services. This may involve training and refining AI models that power Fleek’s features.
3. How We Share Information
We share information with:
Service providers that perform functions on our behalf (e.g., payment processing, hosting, analytics, communications)
Business partners you choose to engage with through the Services
Legal authorities when required by law, regulation, or valid legal process
Successors or assigns in the event of a merger, acquisition, or sale of assets
We do not sell your personal information.
4. Your Choices
You can:
Update your account information at any time
Opt out of promotional communications by following unsubscribe instructions or contacting us
Control cookies and tracking through your browser settings
Request deletion of your account and associated data
Some information may be retained for legal, security, or business purposes after account deletion.
5. Data Retention
We retain personal information as long as necessary to provide the Services and fulfill the purposes described in this policy, unless a longer retention period is required by law.
6. Security
We take reasonable measures to protect your information from loss, theft, misuse, and unauthorized access. However, no system is completely secure, and we cannot guarantee absolute security.
7. Children's Privacy
The Services are not intended for children under 13 (or the minimum age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under this age. If we learn that we have done so, we will delete the information.
8. International Users
Your information may be transferred to, stored, and processed in countries outside your own, including the United States, where privacy laws may not be as protective. By using the Services, you consent to these transfers.
9. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email, in-app notice, or posting the updated policy, and update the “Last Updated” date above.
10. Contact Us
If you have questions about this Privacy Policy, contact us at:
Email: [email protected]